Help center

Answers, fast.

Target first response within 24 hours at support@pixverax.com.

How do credits work?

See the credit rules on Pricing. Subscription credits reset monthly; top-ups last 12 months; consumption uses soonest-expiring lots first.

How do I cancel?

Open your account center and use one-click cancel. Access continues until the end of the paid period. Details: Refund Policy.

What happens if a generation fails?

Credits return to the original lot with the original expiry. Failed jobs are not delivered. See Delivery Policy.

How do I verify AI provenance?

Upload a file on /verify. Detector coverage expands in a later release; the page is always available as the public entry point.